![]() You can determine the type of each account by opening the Mail preferences window, selecting the Accounts tab, and then selecting Account Information.Įxport all POP mailboxes to the Desktop folder. There are three types of mail account: IMAP, Exchange, and POP. If Mail still won't launch, or if you can't take this step for any other reason, skip to Step 4. Sometimes a corrupt message on a mail server can be deleted by logging in to the server through its web page. ![]() If Mail crashes or freezes immediately on launch, try the steps suggested on this page. This Mail checkbox is not to be confused with the one, also marked Mail, that appears when you first open the iCloud preference pane. Click that buttion, and in the sheet that drops down, uncheck the box marked Mail if it's checked. There is a checkbox marked iCloud Drive, and next to that, a button marked Options. If you use iCloud Drive, please open the iCloud pane in System Preferences. Stop when the problem is resolved.īack up all data before making any changes. ![]() Please test after taking each of the following steps that you haven't already tried. To use a Mac effectively, you need to free yourself from the Windows mindset that every computer problem is caused by a "virus." A "virus" should be the last thing you suspect, not the first.
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